Refund policy

We want you to be completely satisfied with your purchase from TestingLab.shop. If you're not happy with your order, we're here to help.

📦 Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it — unused, with original packaging and tags.
• You must provide a receipt or proof of purchase.

To start a return, please email us at TestingLabShop@gmail.com.
Once your return request is approved, our support team will send you:

• A return shipping label
• Instructions on how and where to send your package

Please note: Do not send any items back without first contacting us — unauthorized returns may not be accepted.
Our return address will be provided by customer support based on your specific case.

📷 Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us immediately at TestingLabShop@gmail.com, so we can make it right.

🔁 Exchanges

To exchange an item, the fastest method is to:

1. Initiate a return for the item you have.
2. Once accepted, place a new order for the replacement item.

💳 Refunds

• Refunds will be processed within 48 hours of return approval.
• Once approved, refunds are issued to your original payment method within 7–15 business days.
• Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received your funds, please contact us at TestingLabShop@gmail.com.