Question 1

How long will it take to receive my order?

Accepted Answer

Shipping times vary depending on your location, but most orders are delivered within 2–5 business days after processing.

Question 2

Is it safe to place an order on your Shopify store?

Accepted Answer

Absolutely! Our Shopify store uses industry-standard encryption and secure payment gateways to ensure your personal and payment information is protected. Your security is our top priority.If you have concerns about ordering directly through our Shopify store, you’re welcome to purchase from our official Amazon and eBay stores. You’ll receive the same products and services, just at a slightly higher price due to platform transaction fees. Please contact us to get our platform store link.

Question 3

Why are your prices cheaper than Amazon and eBay?

Accepted Answer

Our prices are typically 10% lower than those on Amazon and eBay because Shopify allows us to reduce unnecessary platform transaction fees. We’re committed to being straightforward and transparent in our business approach.Our goal is to eliminate extra fees and offer the same high-quality products and services at a better price. We want you to save those costs and reinvest them into your projects, adding real value to what matters most.

Question 4

Do you ship internationally?

Accepted Answer

No, currently our service is only available for the US market. However, we are actively working on expanding to other countries and hope to offer international shipping soon. Stay tuned for updates!

Question 5

I never got my order, what to do?

Accepted Answer

If you haven’t received your order after a long time, please contact us immediately. If the package was lost by the delivery company, we will resolve the issue by either:	•	Shipping you a replacement, or	•	Providing a full refund,based on your preference. Your satisfaction is our priority, and we’re here to assist you every step of the way!

Question 6

How to track my order?

Accepted Answer

You can track your order using the Tracking Page at https://17track.net/en.We are currently testing an automated tracking feature that will allow you to view real-time updates directly in your account. Once this function is fully implemented, you’ll be able to receive all tracking updates conveniently through your Shopify account. Stay tuned!

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day free return policy. Here’s how it works:	•	If you decide you don’t want the product within 30 days of receiving it, we’ll provide you with a free shipping label to return the item to our warehouse.	•	Please ensure that the product package is unopened and unused. If the package has been opened or the product has been used, the 30-day free return policy does not apply.

Question 8

Do you have physical inventory in the US?

Accepted Answer

Yes, we maintain a real inventory of all our products in our US-based warehouses. This ensures that every order you place is shipped from our own stock.

Question 9

Where are your warehouses located?

Accepted Answer

We utilize third-party warehouses strategically located on the West Coast and East Coast of the US to minimize shipping times for our customers. Additionally, we use Amazon FBA warehouses, which primarily handle shipping for our Amazon orders. This setup ensures faster delivery and efficient order fulfillment.

Question 10

How do you choose which warehouse my order ships from?

Accepted Answer

When you place an order, our system automatically identifies the warehouse closest to your delivery address. This helps reduce shipping times and ensures faster delivery.

Question 11

Is the product brand new?

Accepted Answer

Yes, all products sold in our store are brand new and come directly from our trusted suppliers or warehouses. We do not sell used or refurbished items.

Question 12

Are the products genuine brands?

Accepted Answer

Yes — all products sold on TestingLab.shop are 100% genuine and sourced directly from the official brand manufacturers, including industry leaders like Fluke, Uni-T, and Hantek.We have been a trusted distributor in the testing and measurement industry for over 10 years, and we work directly with brand headquarters to ensure that every item we offer is authentic, high-quality, and brand-approved.

Question 13

What about product warranty?

Accepted Answer

Most products come with a 1-year limited warranty, some of products come with 3-year limited warranty:	•	If there is a quality issue within the warranty period, we will ship you a replacement product free of charge.	•	If the product is damaged due to misuse, we offer a payable repair service.After the 1-year warranty expires, any repair services will be chargeable. For any warranty-related inquiries or service requests, please contact us directly. We’re here to assist you!

Question 14

Can I trust the reviews on your store?

Accepted Answer

Yes, you can trust the reviews on our store. Since our Shopify store is relatively new, some of the reviews are collected from our established platforms like Amazon, eBay, and AliExpress, where we’ve built a strong reputation for providing quality products and excellent service.We are working to gather more feedback directly from our Shopify customers and will continue sharing reviews from all platforms to help new customers better understand our products and services. Your trust means everything to us!

Question 15

What is included in the package?

Accepted Answer

If you can't find details about what's included on the product description page, the default package will be brand-new and in the original packaging as provided by the manufacturer. However, in some cases, batteries may be removed due to shipping carrier safety regulations.

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